BlueBuild Energy provide a wide range of energy products which means dealing with numerous suppliers and expert installers. However, it’s important that their customers have a seamless and headache free experience.
Visiting their offices in Northern Ireland, Go Software ensured they understood what drove the business ensuring the customer experience was a focus when designing the system.
Go Software discussed all the options available that would enable them to have real time reporting and track each purchase throughout the whole order process. Go Software also highlighted different ways to reduce administrative tasks like automatically generating letters, sms reminders and incentive letters to create a consistent experience for their customers.
The system is currently being rolled out and both BlueBuild Energy and Go Software are excited to see the benefits it will bring.